Welcome to the Refund and Returns Policy page of Myla Shop. We are dedicated to ensuring your satisfaction with our outdoor lighting products. Please review the following points for detailed information on our refund and return procedures.

1. Return Eligibility

Products must be returned within 30 days of receipt and must be unused, in their original packaging, and in sellable condition.

2. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at support@mylashop.site or +1 863 335 2074 with photos for resolution.

3. Return Process

To initiate a return, please contact our support team to receive a Return Authorization (RA) number and instructions.

4. Refund Conditions

Refunds are granted only for items returned in their original condition and within the specified return window.

5. Non-Returnable Items

Certain items, such as opened or used products, customized products, or items marked as non-returnable, cannot be returned.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item).

7. Refund Timeline

Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

8. Refund Method

Refunds will be issued to the original payment method used during purchase.

9. Restocking Fee

A restocking fee may apply for certain returns, depending on the condition of the returned product. Details will be provided during the return process.

10. Exchange Policy

If you need an exchange, contact us to arrange for a replacement product of equal value.

11. Cancellation of Orders

Orders can be canceled prior to shipment. Canceled orders will receive a full refund.

12. Wrong Item or Order Errors

If we shipped the wrong item, contact us for a free replacement or refund.

13. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or refund.

14. Contact for Returns

For return or refund inquiries, contact us at:

• Phone: +1 863 335 2074
• Email: support@mylashop.site

15. Our Commitment

We aim to resolve all return and refund requests promptly and professionally to ensure your satisfaction with Myla Shop.

Thank you for shopping with Myla Shop. Your satisfaction is our top priority, and we are here to assist with any issues regarding your purchase.